OUR SERVICES
Always-On Managed IT Services and Support
Our Managed Services and Support team are always on-hand to deliver a seamless and fully curated IT experience.
We specialise in delivering IT services to small and medium-sized Australian business.
Our expertise in this space enables us to tailor our approach to your unique needs. The resulting high quality service and consistent outcomes, always delivered in the fastest times possible, ensures you and your team are always connected, protected, and productive in a fully supported environment. Our commitment to customer service, innovation, ongoing professional education, and a proactive approach to IT management sets us apart. We don’t just solve today’s problems – we anticipate future challenges and prepare your business for them.
APPROACH
Proactive Approach
Our proactive approach includes regular system health checks, threat analysis, and network monitoring. We protect your sensitive data with advanced security measures.
Transparent Partnership
Our transparent partnership includes regular meetings, open communication, and productivity advice from our technical team.
Flexible Pricing
We offer a flexible pricing model for predictable costs. Fixed monthly costs apply to standard services, with variances for out-of-scope projects, after-hours support, and site visits.
Safe Pair of Hands
Our expertise in this means we’re more prepared for the challenges you’re facing. We reduce the need for internal IT resources, we streamline processes, and minimise downtime in your business.
We Transform Your IT
We promise to transform how technology is delivered to your employees. When it’s delivered this way, people develop trust in it. And they open up to the possibility of being empowered by it.
Regular Reporting
Regular reporting provides insights and ensures we meet our service level agreements. Keeping ourselves in check with the objectives we set out to achieve is how we continually optimise your IT.
FEATURED SERVICES
Always on Managed IT Support Services. For your people.
Your people are the most important asset your organisation has. So giving them the support they need to be productive and collaborative in a secure environment is the most important thing we do.
Always on Managed IT Support Services. For your applications and devices.
The applications and devices your people rely on are the backbone of your organisation’s productivity and collaboration. Ensuring they work seamlessly, securely, and effectively is our top priority.
SUCCESSFUL OUTCOMES
Our hands-on approach to managed services and support promises to transform the way you experience IT. By delivering comprehensive and proactive IT solutions we’ll create a stable IT infrastructure to support your firm’s growth.
Your IT Is in Safe Hands
With flexibility in your IT network you’ll always enjoy optimal performance. We apply all the critical security patches and upgrades to your computers operating across your multiple locations, including 3rd-party applications. These services include telecommuting, Bring Your Own Device (BYOD), and Cloud Computing solutions.
Maintain Your Competitive Edge
Our Managed IT services and support provide rapid access to the latest technologies and expertise, bringing years of experience to management of your IT. We’ll increase your ability to start new projects immediately, keeping you ahead of your competitors.
We Ensure Optimal Efficiency
System downtime, slow servers, desktop computers and laptops running inefficiently all equal loss of productivity and a huge waste of your time and money. Our Managed IT Services and Support ensure continuous operation of your IT infrastructure – all taken care of for you, allowing you to get on with your business.
Optimise Your IT Spend
Our curated and Always-On IT services ensure your IT budget is spent in the most effective way. You’ll need fewer in-house IT support staff and when you need expertise for those essential projects, we’ll bring in the right people at the right time. Managed IT Support lets you budget effectively, only paying for the IT support that you need, when you need it.
Effectively Manage Risk
Our qualified and highly certified and experienced technicians proactively manage your threat surface, minimising risks associated with maintaining client data, credit card numbers, and sensitive competitive information. Plus we’ll keep you in compliance with federal and industry standards.
Always-On IT
Our Managed IT Support service operates 24/7, continuously monitoring your systems, performing backups, upgrades and maintenance while you sleep and without interrupting your business.
FAQs
We offer 24/7 monitoring along with fixed price technical support through business hours. Our well-structured methodology ensures your IT systems are always running smoothly. Our support includes regular maintenance, proactive system monitoring, and a dedicated help desk.
Yes, we tailor our IT solutions to meet the specific needs of your business. We work closely with you to understand your challenges and align the right technology solutions to help you succeed.
Our support team adheres to your specific service level agreement to respond to IT issues promptly, ensuring minimal downtime and disruption to your business. Our well-trained staff can always resolve issues quickly.
Yes, we provide remote support services to quickly address and resolve IT issues without the need for an on-site visit. More than 90% of issues can be resolved quickly via a phone call and remote session.