Empowerment to your People
Keeping you and your team connected, protected, productive, and always supported.
We’re the IT Agency. A local managed service provider that delivers leading edge technology services to small and medium-sized businesses.
Operating at the leading edge of technology, we curate our managed services into tailored solutions that empower you, your business and your teams.
Because we specialise in the small and medium-sized business space, we know what’s important to you. And we know how to keep your business always-on.
OUR PURPOSE
We believe every business should have access to enterprise-grade IT, and it should always feel like it’s being delivered from a safe pair of hands.
With IT Agency’s always-on approach, your people are empowered by IT, they develop trust in it, and they open up to the possibility of being enabled and empowered by it. This is how we give you ‘agency’ through IT.
IT Agency. It’s about empowerment to your people.
With whole of business services and solutions, supported by our team of local experts, your business will able to do great things. Let us curate a tailored experience for you and your team.
Always on IT
Always on IT means being ready for anything. Our proactive services and solutions bring together leading edge technology that’s relevant for small and medium-sized businesses.
Optimise your IT Spend
We know your budgets are finite and they need to deliver tangible business outcomes with measurable ROI. With the right planning and collaborative relationships, we make IT work.
Continuous innovation
We specialised in complex IT environments where you and your team need that extra insight, expertise or experience. As your trusted technology and innovation partner we’ll keep you on the front foot.
Proactive IT services and solutions
IT Agency is a local leader in providing managed services, support, and consultancy for small, and medium-sized businesses.
Our solutions deliver a stable IT environment, with continuous innovation, and an assurance that your IT budget is always spent wisely.
Our values. Built on local culture.
We’re a small local business that’s grown up in Sydney, working alongside our small and medium-sized clients. Our values are the glue that bind our business and culture together. If you want to find out more let us know.
Relationships and Partnerships
We believe in the power of strong relationships and partnerships. You enjoy better outcomes because we work together so closely.
Generosity
We’re generous with our time, expertise, and knowledge, freely sharing valuable insights to ensure effective outcomes and great experiences.
Trust
We take full ownership and responsibility for technology. We’ll earn your trust by crafting IT solutions that transform your business and empower your people. With always on reliability and support.
Tailoring
We believe every organisation is unique, so no one size fits all. ‘Done for you’ tailored solutions with customised managed services and support.
Relationships and Partnerships
We believe in the power of strong relationships and partnerships. You enjoy better outcomes because we work together so closely.
Leadership team
Our leadership team combines decades of experience with technical and business skills to ensure you always get what you need.
Ron Rosenbaum
Ron is our Managing Director and a founding member of the IT Agency. He leads our strategic direction and oversees our operations. Ron is a seasoned professional in the technology industry, with a strong background in business management. He’s instrumental in driving the company’s growth and success, and is known for his innovative approach and commitment to delivering exceptional service to clients.
Growing up in Michigan, USA, Ron attended Western Michigan University where he studied Computer Information Systems, graduating with a Master of Business Administration. Since arriving in Australia he’s consulted with some of Australia’s leading organisations, including Westpac Bank, Optus Health, Sennheiser Australia, and Coca Cola Amatil.
He’s written a monthly technical article for APC (Australian PC) Magazine and Roam Magazine, and he’s served as a technical trainer for Microsoft and Novell certifications, sharing his extensive knowledge and expertise with others.
Ron is an active member of the local business community including the Sydney Hills Business Chamber, Chatswood Chamber of Commerce and North Sydney Chamber of Commerce.
Richard Grace
Richard Grace is our Director Cyber Security and a founding member of the IT Agency. With a lifetime of experience in cyber security and risk management, Richard is responsible for overseeing the development and implementation of comprehensive cyber security strategies for all our clients. This includes developing leading edge approaches to safeguarding digital assets and ensuring robust security, business continuity and disaster recovery measures are in place.
Born and raised on Sydney’s North Shore, Richard’s career has taken him into leadership roles at Chase AMP Bank, Commonwealth Bank, The Reserve Bank of Australia, and AMP. After leaving the corporate world, Richard’s goal has been to bring enterprise level security to the SMB end of town. This mission to democratise IT is enabled by the extensive knowledge and experience he’s developed and fine-tuned over the years.
Richard is actively involved in the community, participating in industry events and sharing his knowledge through webinars and training sessions. This includes membership of the five-man advisory board on the SMB 1001 International Cyber Security Standard.
Community
We strongly believe in operating with a purpose. So we support local projects and not-for-profit organisations that are making a positive impact on our community.
Ethical Recycling
At The IT Agency, we partner with organisations like Glee Givers and SPC Ecycle to promote ethical recycling. We ensure that old equipment is securely wiped of data and repurposed for those in need within the community. This approach not only reduces electronic waste but also provides valuable resources to individuals and organisations that can benefit from them. By choosing to recycle responsibly, we contribute to a more sustainable and equitable world.
Diversity and Inclusion
The IT Agency is committed to fostering a diverse and inclusive workplace. Our team is a vibrant mix of individuals from various ethnic backgrounds, with a balanced 50/50 male to female ratio. Our staff members hail from Australia, the United States, Brazil, Nepal, and the Philippines, bringing a wealth of perspectives and experiences. We believe that diversity drives innovation and creativity, making us stronger and more adaptable as a company.
Non-Profit Support
Supporting non-profit organisations is a core value at The IT Agency. We help these organisations leverage non-profit licensing programs and hardware discounts to maximise their resources. Whether fully managing their IT environments or collaborating with their internal teams, we provide expertise and support for projects beyond their usual scope. Additionally, we donate a portion of our service fees back to these non-profits, reinforcing our commitment to their missions.
Education
The IT Agency partners with educational institutions from kindergarten to university level to enhance their IT infrastructure. We assist with setting up and managing cloud services, providing hardware and licenses, and offering expert advice to existing IT staff. Our goal is to empower educators and students with the technology they need to succeed, fostering a future where education is enriched by innovative IT solutions
Partners
